Refund Policy

At The Sanu Creation, we are committed to delivering high-quality digital products and ensuring customer satisfaction. Please review our detailed refund policy for downloadable products:

  1. Eligibility for Refunds:
    • Payment Issues: Refunds are available if there are problems with making payments or completing purchases.
    • Product Issues: You are entitled to a refund if the item is broken, malfunctioning, or not as described.
  2. Non-Refundable Products:
    • Successful Download: Once you have successfully downloaded the file, refunds are not available, regardless of whether you decide to use it or not. This is due to the nature of digital products.
  3. Requesting a Refund:
    • How to Request: If you would like a refund on a downloaded item, please raise your refund request here. Provide your order number and a detailed description of the issue.
    • Review Process: Our team will review the request within 7 business days. We may contact you for additional information to assist with your request.
  4. Processing Refunds:
    • Approval: If your refund request is approved, it will be processed within 7 business days.
    • Payment Method: Refunds will be issued to the original payment method used during purchase.
  5. Customer Support:
    • For any questions or further assistance, please contact us at business@thesanucreation.com. Our support team is here to help and ensure a positive experience with The Sanu Creation.

Thank you for choosing The Sanu Creation. We appreciate your business and are dedicated to your satisfaction.

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