At The Sanu Creation, we are committed to delivering high-quality digital products and ensuring customer satisfaction. Please review our detailed refund policy for downloadable products:
- Eligibility for Refunds:
- Payment Issues: Refunds are available if there are problems with making payments or completing purchases.
- Product Issues: You are entitled to a refund if the item is broken, malfunctioning, or not as described.
- Non-Refundable Products:
- Successful Download: Once you have successfully downloaded the file, refunds are not available, regardless of whether you decide to use it or not. This is due to the nature of digital products.
- Requesting a Refund:
- How to Request: If you would like a refund on a downloaded item, please raise your refund request here. Provide your order number and a detailed description of the issue.
- Review Process: Our team will review the request within 7 business days. We may contact you for additional information to assist with your request.
- Processing Refunds:
- Approval: If your refund request is approved, it will be processed within 7 business days.
- Payment Method: Refunds will be issued to the original payment method used during purchase.
- Customer Support:
- For any questions or further assistance, please contact us at business@thesanucreation.com. Our support team is here to help and ensure a positive experience with The Sanu Creation.
Thank you for choosing The Sanu Creation. We appreciate your business and are dedicated to your satisfaction.