Frequently Asked Questions (FAQs)

1. What is The Sanu Creation?

The Sanu Creation is a digital marketplace offering a variety of high-quality graphic design assets, including vector graphics, illustrations, templates, and more.

2. How do I purchase products from The Sanu Creation?

To purchase products, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to complete your payment securely.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), UPI, PayPal, and other secure payment methods as indicated during checkout.

4. How do I download purchased products?

Once your payment is confirmed, you will receive an email with download instructions. Alternatively, you can log in to your account on our website and access your purchased products from the “Downloads” section.

5. Can I modify and use the products commercially?

Yes, you can modify purchased products to create derivative works for personal or commercial use, subject to the terms of our Standard License Agreement.

6. What is your refund policy?

We offer refunds under specific conditions. Please refer to our Refund Policy for detailed information on eligibility and how to request a refund.

7. How can I contact customer support?

For any questions, issues, or assistance, please contact our customer support team at business@thesanucreation.com. We’re here to help!

8. Are there any restrictions on the use of your products?

Yes, there are restrictions outlined in our Standard License Agreement. You may not resell, redistribute, or sublicense our products in their original or modified form.

9. Do you offer custom design services?

We do yes offer custom design services. However, we continuously update our catalog with new and diverse products.

10. How often do you release new products?

We strive to release new products regularly to provide fresh and innovative designs. Stay updated by subscribing to our newsletter or following us on social media.

11. Is my personal information secure with The Sanu Creation?

Yes, we take data security seriously. We implement industry-standard measures to protect your personal information from unauthorized access or disclosure. For more details, please refer to our Privacy Policy.

12. Can I share or transfer my purchased products to others?

No, according to our Standard License Agreement, you may not distribute, share, or transfer our products to third parties in their original or modified form.

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